Trubilling Terms of Service

1. Introduction

Thank you for using Trubilling. The "Product" means our suite of services and features related to business management, including the creation of invoices and related reports, our related mobile applications and software, any updates, and Trubilling's standard user documentation.

2. Your Account

You must be at least 18 years of age to use the Product, or have had your parent or guardian read and agree to these Terms for you. Use of the Product may require you to create an account and register your email address and password.

You are solely responsible for all actions taken using your account, and you must keep your password secure.

3. The Product

Use of the Product

Subject to these Terms and your selected usage plan, you may access and use the Product for your internal business purposes and in line with our standard documentation. You may permit your employees and agents to use the Product on your behalf, but you remain responsible for their actions, omissions, and compliance with these Terms.

Restrictions

Your rights to use the Product are non-exclusive, non-transferable, and non-sublicensable.

• You may not rent, lease, reproduce, modify, distribute, transfer, or create derivative works of the Product.
• You may not use the Product for the benefit of any third party or incorporate it into another product or service.
• You may not circumvent any usage limits, reverse engineer the Software, or attempt to derive source code or non-public APIs.
• You may not publicly disseminate performance information about the Product or access it to build a competing product or service.
• You may not submit harmful code, interfere with the Product, access other customers' data, transmit spam, or use the Product except as permitted by these Terms.

4. Usage Plans, Fees, and Beta Releases

Usage Plans

Trubilling may offer different usage plans for the Product, including:

• Free trials, which provide limited functionality and expire if not converted to a paid plan.
• Paid subscriptions, which allow you to create invoices during a specific subscription period.
• Invoice packages, which allow you to purchase a defined number of invoices for use within a defined period.

Your permitted scope of use, including available features, invoice limits, and user limits, depends on the plan you select. Current plans are described on the subscription page and in any order terms presented when you register, order, or pay for the Product.

Fees

For paid subscriptions and invoice packages, you must pay all fees and taxes to Trubilling or the authorized third party through which you made your purchase. Renewals are governed by our billing policy. Fees are non-refundable except where expressly stated in these Terms, order terms, or applicable policy.

Beta Releases

Certain features may be made available on a beta basis. Beta releases may be incomplete or contain bugs, errors, omissions, and other problems. Trubilling does not guarantee that future versions of a beta release will be made available.

Trubilling Invoicing Payments

If you use Trubilling Invoicing Payments, the additional payment terms below apply.

5. Support and Updates

Trubilling uses reasonable efforts to provide email, live chat, and online self-help. Support is governed by Trubilling's current support policies. We may provide updates or upgrades to the Product. Updates are governed by these Terms unless we specify otherwise.

In certain cases, we may require you to download updates to continue using the Product. Product changes are made at our discretion, and we do not guarantee that any change will meet your needs.

6. Customer Data

Your Rights

As between Trubilling and you, you retain your rights to business information and other data that you submit to the Product.

Use of Customer Data

You grant Trubilling a worldwide, non-exclusive, royalty-free right to use, copy, store, transmit, distribute, display, create derivative works of, and modify Customer Data as needed to provide, operate, improve, and maintain the Product. This includes distributing invoices containing Customer Data to recipients you designate through the Product.

Storage of Customer Data

Trubilling does not provide an archiving service. We agree only that we will not intentionally delete Customer Data before termination or expiration of your paid subscription or invoice package. You are responsible for maintaining your own backups.

Customer Obligations

• Your use of the Product must comply with applicable laws, including privacy, data security, export control, and electronic communications laws.
• You must have all rights, releases, and permissions needed to provide Customer Data and allow Trubilling to process it under these Terms.
• Customer Data and its processing must not violate laws, third-party rights, or applicable privacy policies.
• You may not use the Product to support unlawful activities, including money laundering.

Prohibited Customer Data

Except in fields specifically designated by Trubilling, you must not submit tax identification numbers, bank account numbers, credit card numbers, debit card numbers, protected health information, medical information, or attorney-client privileged information.

Customer Indemnity

You will indemnify, defend at Trubilling's request, and hold harmless Trubilling and its affiliates, employees, agents, officers, directors, and customers from claims, costs, damages, losses, liabilities, and expenses arising from Customer Data, your negligence or misconduct, your breach of these Terms, disputes with your customers or business partners, or your own products and services used with the Product.

Third-Party Products

If you use the Product with third-party products or services, you are responsible for that use and for the use of Customer Data by those third parties. Trubilling is not responsible for how third parties use Customer Data once it has left our systems.

Aggregate and Anonymous Data

Trubilling may aggregate Customer Data with other data so the results do not personally identify you. Trubilling owns aggregated and anonymous data and may use it for marketing, reporting, and other lawful business purposes.

Compelled Disclosures and Other Data Handling

Trubilling may share Customer Data when we believe it is reasonably necessary to satisfy legal process, enforce these Terms, investigate potential violations, or protect the Product, Trubilling, users, or the public. Trubilling uses account information and certain Product usage information as described in our Privacy Policy.

7. Trubilling Payments

General

The Product may include features that allow you to receive payments from customers for invoices generated through the Product. Payments are processed through our payments partner, currently Stripe, and may require you to provide underwriting or other requested information.

Your relationship with the payments partner, including their use of your information and any fees you owe, is governed by that partner's terms. If you provide similar information directly to Trubilling, we handle it as Customer Data under these Terms and our Privacy Policy.

Your Responsibilities

Any purchase or payment is solely between you and your end customer. Trubilling is not a party to those transactions and assumes no liability for your products, services, offerings, disputes, chargebacks, overcharges, delayed payments, insufficient funds, expired cards, service interruptions, or other payment issues to the maximum extent permitted by law.

Trubilling may modify, suspend, or terminate Trubilling Payments at any time without notice or liability to you.

8. Ownership

Trubilling and its licensors retain all rights, title, and interest in and to the Product and related technology and documentation. You receive only a limited usage right. If you submit comments, suggestions, or other feedback, Trubilling may use that feedback without restriction.

9. Termination and Suspension

Termination by Customer

You may terminate these Terms at any time by ceasing all use of the Product and deleting any Software.

Termination or Suspension by Trubilling

For paid subscriptions and invoice packages, Trubilling may terminate or suspend these Terms if you fail to cure a material breach within fifteen days after written notice. Trubilling may terminate or suspend immediately for certain restrictions, customer obligations, trial plans, beta releases, harm prevention, discontinued Product offerings, or restricted rights to offer the Product.

Where applicable, if Trubilling terminates because it ceases to offer the Product or loses the ability to offer it, paid customers may receive a pro-rated refund based on the unused subscription term or unused invoices remaining in an invoice package.

Effect of Termination

Upon termination, your right to use the Product ends automatically. You must stop using the Product and delete any Software. After termination, you may lose access to Customer Data, and Trubilling may delete Customer Data unless prohibited by law. Certain provisions, including restrictions, data obligations, ownership, warranty disclaimers, liability limits, confidentiality, governing law, and marketplace terms, survive termination.

10. Disclaimer of Warranties

To the maximum extent permitted by law, the Product is provided "as is." Trubilling and its licensors disclaim all warranties and representations, including warranties of non-infringement, title, fitness for a particular purpose, functionality, and merchantability, whether express, implied, or statutory.

The Product is not intended to provide accounting or other advice. Trubilling does not warrant that use of the Product will ensure compliance with accounting standards, legal obligations, or regulatory obligations, or that Product results will be accurate or sufficient for your needs. We do not warrant that the Product will be error-free, continuous, uninterrupted, secure, accurate, complete, timely, or that Customer Data will be preserved without loss.

11. Limitation of Liability

To the maximum extent permitted by law, Trubilling and its licensors will not be liable for lost profits, loss of use, lost data, business interruption, security failures, or special, indirect, incidental, punitive, or consequential damages of any kind, even if advised of the possibility of such loss or damages.

In any event, Trubilling's liability is limited to the greater of the amount paid or payable by you to Trubilling in the prior six-month period or one hundred US dollars. The Product is controlled and operated from facilities in the Federal Republic of Nigeria, though it may use third-party services globally. Users outside Nigeria are responsible for complying with local laws.

12. Confidential Information

In connection with access to the Product, you may receive confidential or proprietary information from Trubilling. Confidential Information includes the Software, all non-public elements of the Product, and Product performance information.

You must use reasonable care to protect Confidential Information, use it only in support of your authorized use of the Product, and disclose it only to employees and agents with a legitimate need to know who have agreed to keep it confidential. Trubilling may seek injunctive or equitable relief to protect its Confidential Information.

13. Modifications to Terms

Trubilling may modify these Terms, including Product pricing and plans, from time to time with notice by email or through the Product. For trial plans or beta releases, modifications become effective immediately, and your exclusive remedy if you disagree is to terminate these Terms.

For paid subscriptions or invoice packages, you must notify Trubilling within fifteen days if you do not agree to modifications. Trubilling may allow you to continue under the prior version until your next renewal or allow termination with a pro-rated refund. Continued use after changes take effect constitutes acceptance.

14. Governing Law, Arbitration, and Class Action Waiver

Governing Law

These Terms are construed under the laws of the Federal Republic of Nigeria. Lagos State, Nigeria is the exclusive venue for any claim or dispute between the parties. Parties may also use internet meeting platforms such as Zoom or Google Meet.

Arbitration

For any dispute with Trubilling, you agree to first contact us at support@trubilling.com to attempt to resolve the dispute informally. If the dispute is not resolved after sixty days, it will be referred to a mediator at the Lagos Multi-Door Courthouse. If unresolved after mediation, the unresolved aspects will be resolved by arbitration before a single arbitrator at the Lagos Multi-Door Courthouse under the Arbitration and Conciliation Act, Cap A10, Laws of the Federal Republic of Nigeria.

The arbitrator's award will be binding. Each party bears its own arbitration costs. The venue for arbitration is Lagos, Nigeria. Trubilling may still seek injunctive or equitable relief in court to protect data security, intellectual property, or proprietary rights.

Class Action and Court Trial Waiver

All claims must be brought in the parties' individual capacity and not as a plaintiff or class member in any class action, collective action, or representative proceeding. Unless we agree otherwise, the arbitrator may not consolidate more than one person's claims.

15. General

Contract Mechanics and Interpretation

These Terms constitute the entire agreement between you and Trubilling related to the Product and supersede prior or contemporaneous agreements. If any provision is unenforceable, it will be enforced to the extent permitted by law and the rest will remain in effect.

Assignment

You may not assign or transfer these Terms or rights under them. Trubilling may assign or transfer its rights or obligations at its discretion.

Contact Information

Notices, Publicity, Export Control, Open Source, and Force Majeure

We may send notices to your email on file or through the Product. Trubilling may use your name, logo, and marks on customer lists and marketing materials. The Product may be subject to Nigerian and foreign export control laws. The Product may include open source software, and applicable open source license terms apply where required. Trubilling is not liable for failure or delay caused by events beyond its reasonable control.

16. App Marketplace-Related Terms

If you download the Product from an app marketplace such as the Apple App Store or Google Play Store, these Terms are between you and Trubilling, not the marketplace. However, where required, marketplace providers and their subsidiaries may be third-party beneficiaries with the right to enforce these Terms against you.

To the maximum extent permitted by law, app marketplaces have no warranty, maintenance, or support obligation for the Software. As between Trubilling and the app marketplace, Trubilling is responsible for the Software and for addressing claims relating to the Software or your use of it, including product liability claims, legal or regulatory non-conformance claims, consumer protection claims, and intellectual property claims.